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Flowers By Sanchia
Terms and conditions & Privacy Policy

1.      Flowers ~ Flowers are perishable goods and are therefore not included in the 7 day “cooling off” period applicable to other goods under the distance selling regulations.  This means that once placed, an order cannot be cancelled within 7 days of the order.  All our flowers are fresh and in the unlikely event that we cannot source the flowers ordered, we reserve the right to substitute flowers or products, whenever necessary, with an alternative of equal or greater value and quality.   We will match colours to orders but not necessarily flower type.

2.     Images ~ Images shown on our website are all our own work and they are typical examples of the work available to order, or you can leave it to our discretion.

3.     Delivery ~ Order of Keepsake boxes are  individually made to order and sent out by Royal Mail, First Class Post, to the address you supply.  Due to the size of the package, should it not fit through a letter box Royal Mail will return it to the local sorting office for collection.   No liability is accepted for deliveries not made on time or delayed collection from sorting office by recipient.  All our flowers are sent out with enough water to last 60 hours.  As First Class mail is not a “next day service” there is the possibility your card may arrive a day early.  All Keepsake boxes are sent out in a protective cardboard box.

4.     Peak Times ~ During peak periods such as Valentines, Mothers Day and Christmas, we will endeavor to make all deliveries on time but cannot accept liability for delays in the post.

5.     Pricing ~ Prices are subject to change without notice. The price payable by you is the price of the product displayed on the website at the time of placing your order, except in the case of obvious error. Payment will be taken from your card using the secure payment software “moneybookers” on submitting your order on the website.   When you place an order with us, we will add your address to our mailing list and your email address to the subscription for our newsletter, updates and email promotions. If you would prefer not to receive this information please contact us.

6.     Complaints ~ In the unlikely event that you are not satisfied with our service you should report it to our Customer Services team by emailing us and we will attempt to correct the fault as quickly as possible.  Your statutory rights are not affected. Any refund requires the  product be returned in original packaging intact.

7.     Copyright ~ The content of www.flowersbysanchia.co.uk is protected by copyright, no images or content of the site or products can be reproduced without prior consent.

8.     Liability ~  in placing an order you agree that Flowers By Sanchia will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, wasted expenditure, loss of privacy or  loss of data or any other consequential  losses).  Flowers By Sanchia’s liability is limited to the purchase price of the product.

9.     Website ~ The content of the pages of this website is for your general information and use only.  It is subject to change without notice.  Neither we (nor any 3rd party) provide any guarantee as to the accuracy, performance, or suitability of the information offered on this website for any purpose.  You accept that such information may contain inaccuracies and we expressly exclude liability for such inaccuracies permitted by law.  This website contains material which is owned by Flowers By Sanchia. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than with copyright notice.  From time to time this website may also include links to other websites. These links are provided for your convenience to provide further info, it does not mean that we endorse them and we have no responsibility for them.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales .

Flowers By Sanchia
Old Church Farm
PE19 6SD

Privacy policy

This privacy policy sets out how "Flowers By Sanchia" uses and protects any information that you give us when you use this website.

We are  committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  

What we collect

We may collect the following information: name, contact and delivery information, including email, other information relevant to the processing of your order

What we do with the information we gather

We require this information to process your order, understand your needs and provide you with a better service, and in particular for the following reasons:

  • Order processing and delivery

  • Internal record keeping.

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for order clarification . We may contact you by email or phone


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, such as processing your order. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your order and preferences.  We use traffic log cookies to remember your Collection information, process your order and identify which pages are being used. This also helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for  usage of the shop, processing of orders and statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a functional shop and website. And enable us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.