Flowers By Sanchia
Flowers are perishable goods and are therefore not included in the 7 day
“cooling off” period applicable to other goods under the distance
selling regulations. This means that once placed, an order cannot be
cancelled within 7 days of the order. All our flowers are fresh and in
the unlikely event that we cannot source the flowers ordered, we reserve
the right to substitute flowers or products, whenever necessary, with an
alternative of equal or greater value and quality. We
will match colours to orders but not necessarily flower type.
~ Images shown on our website are all our own work and they are typical
examples of the work available to order, or you can leave it to our
~ Order of Keepsake boxes are individually made to order and sent out
by Royal Mail, First Class Post, to the address you supply. Due to the
size of the package, should it not fit through a letter box Royal Mail
will return it to the local sorting office for collection. No
liability is accepted for deliveries not made on time or delayed
collection from sorting office by recipient. All our flowers are sent
out with enough water to last 60 hours. As First Class mail is not a
“next day service” there is the possibility your card may arrive a day
early. All Keepsake boxes are sent out in a protective cardboard box.
~ During peak periods such as Valentines, Mothers Day and Christmas, we
will endeavor to make all deliveries on time but cannot accept liability
for delays in the post.
~ Prices are subject to change without notice. The price payable by you
is the price of the product displayed on the website at the time of
placing your order, except in the case of obvious error. Payment will be
taken from your card using the secure payment software “moneybookers” on
submitting your order on the website. When you place an order with us,
we will add your address to our mailing list and your email address to
the subscription for our newsletter, updates and email promotions. If
you would prefer not to receive this information please contact us.
~ In the unlikely event that you are not satisfied with our service you
should report it to our Customer Services team by emailing us and we
will attempt to correct the fault as quickly as possible. Your
statutory rights are not affected. Any refund requires the product be
returned in original packaging intact.
~ The content of www.flowersbysanchia.co.uk is protected by copyright,
no images or content of the site or products can be reproduced without
~ in placing an order you agree that Flowers By Sanchia will not be
liable to you or any third party for any consequential or incidental
damages (including but not limited to loss of revenue, loss of profits,
wasted expenditure, loss of privacy or loss of data or any other
consequential losses). Flowers By Sanchia’s liability is limited to
the purchase price of the product.
The content of the pages of this website is for your general information
and use only. It is subject to change without notice. Neither we (nor
any 3rd party) provide any guarantee as to the accuracy,
performance, or suitability of the information offered on this website
for any purpose. You accept that such information may contain
inaccuracies and we expressly exclude liability for such inaccuracies
permitted by law. This website contains material which is owned by
Flowers By Sanchia. This material includes, but is not limited to, the
design, layout, look, appearance, images and graphics. Reproduction is
prohibited other than with copyright notice. From time to time this
website may also include links to other websites. These links are
provided for your convenience to provide further info, it does not mean
that we endorse them and we have no responsibility for them.
Your use of this website and any dispute arising out of such use of the
website is subject to the laws of England and Wales .
uses and protects any information that you give us when you use this
We are committed to ensuring that your privacy is
protected. Should we ask you to provide certain information by which you
can be identified when using this website, then you can be assured that
it will only be used in accordance with this privacy statement.
We may collect the following information: name, contact
and delivery information, including email, other information relevant to
the processing of your order
What we do with the information we gather
We require this information to process your order,
understand your needs and provide you with a better service, and in
particular for the following reasons:
Order processing and delivery
Internal record keeping.
We may use the information to improve our products and services
We may periodically send promotional emails about new products,
special offers or other information which we think you may find
interesting using the email address which you have provided.
From time to time, we may also use your information to contact you
for order clarification . We may contact you by email or phone
We are committed to ensuring that your information is
secure. In order to prevent unauthorised access or disclosure we have
put in place suitable physical, electronic and managerial procedures to
safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be
placed on your computer's hard drive. Once you agree, the file is added
and the cookie helps analyse web traffic or lets you know when you visit
a particular site. Cookies allow web applications to respond to you as
an individual, such as processing your order. The web application can
tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your order and preferences.We use traffic log
cookies to remember your Collection information, process your order and
identify which pages are being used. This also helps us analyse data
about webpage traffic and improve our website in order to tailor it to
customer needs. We only use this information for usage of the shop,
processing of orders and statistical analysis purposes and then the data
is removed from the system.Overall, cookies
help us provide you with a functional shop and website. And enable us to
monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you, other
than the data you choose to share with us.You
can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to
decline cookies if you prefer. This may prevent you from taking full
advantage of the website.
Controlling your personal information
If you believe that any information we are holding on you
is incorrect or incomplete, please write to or email us as soon as
possible, at the above address. We will promptly correct any information
found to be incorrect.We
will not sell, distribute or lease your personal information to third
parties unless we have your permission or are required by law.